SOP – AiM Customer Request SOP – Customer Request Creating a Customer Request inside AiM (to be replaced by Web App) Select Customer Service from AiM Workdesk Select Customer Request Select NEW Enter: Description Select requester by using the search (1st few characters then select from names returned) Add contact in area if NetID does not exist. Note e-mail needs (uconn.edu) suffix Region, facility, property, room number (location) Change Status to Requested Select search to pick problem code Select Problem Code based on problem type description “To Hot” Example D30-2 After saving select “hamburg” and select customer request approval Execute query to see customer requests awaiting approval Select Transaction to approve Edit the record Change Status from requested to Approved Search on Priority and select value When you save the record a work order is created